How to fix issues with transcription in Teams meetings

In this post we explore a recent issue with transcriptions in Teams meetings and how to resolve them.

The problem

Microsoft published an advisory issue on 28/02/2025 titled “Users may be unable to start live transcription during Microsoft Teams meeting”. This issue effectively greyed out the ability to start transcriptions in Teams meetings globally (to my knowledge). I noted roadmap item 468282 started to roll out late February which enabled transcription by default for new tenants, which I wondered if related. Microsoft had reverted the change later in the day, but also provided a PowerShell script designed to refresh meeting policies.

The main thing this issue affects is Teams Premium, which relies heavily on transcription for its recap/ AI summary functionality.

The solution

Please see the script below in case you ever need to refresh your Teams meeting policies in future 🙂 In my case I needed to update the default “Global” meeting policy, but just update the policy name to match whichever policy you need to update:

# Connect to Teams
Connect-MicrosoftTeams

# Policy Name
$policyName = 'Global'

# Get the meeting policy
$policy = Get-CsTeamsMeetingPolicy -Identity $policyName

# Update the policy with the same description to refresh
Set-CsTeamsMeetingPolicy -Identity $policyName -Description $policy.Description

Note: If you haven’t ran and Teams Powershell commands before, you’ll need to install the Teams modules prior to running this script. There’s a good explanation on how to do this here by Salaudeen Rajack at SharePoint Diary.

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