A guide to troubleshooting Teams

My organisation has started to use Microsoft Teams, albeit not globally but in small pockets there are groups of users with access to the product and are using it in anger interally.

Getting setup correctly and granting external, or guest access can be not such a simple request in my experience, so I thought it useful to document what I have observed, and some of the resolution steps applied to get Teams set up and working correctly for internal users, and how to make sure external access is enabled for guests.

In this guide:

  1. How to enable Teams for internal users
    • Turn on/ off Teams at the tenant level
    • Turn Teams on/ off for individual users
  2. How to enable guest access
    • Check Azure Active Directory
    • Check O365 Groups
    • Check Teams guest access
    • Check O365 settings
    • Check SharePoint sharing settings
  3. Configuring the user initated Teams licenses
  4. Troubleshooting Teams desktop application
    • Tip #1: the Office version matters
    • Tip #2: turn it off and on again
    • Tip #3: clear the cache
    • Tip #4 run credential manager

1. Enabling Teams for users internally

To enable Teams for individual users, they will need need to be assigned a Teams product license from the O365 admin center. Depending on your own policy for rolling out Teams, you can either do this at the tenant level or at the individual user level (for example, we turned off the Teams product at the tenant level, but assigned licenses at a user level).

Turn on Teams at the tenant level

  • Navigate to the O365 admin center, click on Services & add-ins
  • Search for Teams > under Settings by user/license type select the product license used in your tenant (for example E3)
  • Make sure the ‘turn teams on or off for all users of this type’ is set to On
Turning Teams on at the product license/tenant level

Turn on Teams for individual users

  • Navigate to the O365 admin center, click on Users > Active Users
  • Find the user you wish to turn Teams on for
  • Under Product licenses > press edit
  • Find the relevant product license (for example Office 365 E3) > press the drop down icon
  • Find Microsoft Teams from the list of options, and make sure it is switched on
Turning Teams on at the user level

I believe that by default when an enterprise product license is switched on that by default all the apps and services will be set to on. However, if your organisation is within a managed service agreement, you could well be in a situation where some of these apps are switched off as part of the product license.

2. How to enable guest access

OK so before I begin detailing the steps I followed, there is a pretty great guest access checklist that Microsoft has provided that covers all the steps plus explanation in order to enable guest access in Teams. You can take a look at that below:

Microsoft Teams guest access checklist

Much of what I detail below were already turned on for me, so this just acts as a series of checks – much like the Microsoft guide, to run through to make sure guest access is set up correctly.

Check Azure Active Directory settings

  • Log in to https://portal.azure.com
  • Select Azure Active Directory > Users > User settings
  • Under External users, select Manage external collaboration settings

These are the settings I used for external collaboration:

  • Guest user permissions are limited: Yes
  • Admins and users in the guest inviter role can invite: Yes
  • Members can invite: Yes
  • Guests can invite: Yes
  • Enable email one-time passcode for guests: No
  • Collaboration restrictions: allow invitations to be sent to any domain (most inclusive)

Check Office 365 Groups

  • In the O365 admin center, go to Settings > Services & Add-ins > Office 365 Groups
  • Make sure Let group members outside the organization access group content is set to On
  • Make sure Let group owners add people outside the organization to groups is set to On
  • Make sure Let group members outside the organization access group content is set to On

Check Teams guest access settings

  • In the Teams admin center, select Org-Wide settings > Guest access
  • Set the Allow guest access in Microsoft Teams switch to On
  • Press Save

Check O365 sharing settings

  • In the O365 admin center, go to Settings > Security & privacy
  • Under Sharing > select Edit
  • Make sure Let users add new guests to this organization is set to On
  • Press Save

Check SharePoint sharing settings

Sign in to the Microsoft 365 admin center.

  • In the O365 admin center, select SharePoint
  • In the SharePoint admin center, select Sharing
  • Under Sharing outside your organization, select Allow sharing with the external users that already exist in your organizations directory

NOTE: Basically, any of these options will work, outside of don’t allow sharing outside your organization.

3. Configuring user initiated Teams licenses

Something else you might experience as part of the rollout of Teams, is the prevalence of user initiated Microsoft Teams (Commercial Cloud) licenses. These are auto-assigned licenses that users recieve that do not currently have a Teams license.

If you wish to turn off this ability, you can by doing the following:

  • In the O365 admin center, go to Settings > Services & add-ins > User owned Apps and Services
  • Make sure that Let users install trial apps and services is set to Off

4. Troubleshooting tips for the Teams desktop application

Since rolling out Teams, along with the desktop app I have noted a few common issues and some simple resolution steps:

Tip #1: the Office version matters

Some users struggle to open files in Teams, and get issues that the file is locked or has to be saved locally and re-uploaded.

The build version of Office has an effect on the behaviour between the Office apps and Teams. For example, I noted that someone who had Office Version 1611 (Build 7571.2109) would be unable to open files in Teams, and were unable to open the file in edit mode. Where as myself running Office Version 1802 (Build 9029.2253) had no issues. When the user updated their Office version to 1802 or later, the issues were resolved.

Tip #2: turn it off and on again

Sometimes the simplest solution is the best one, and in these cases many times simply removing the Teams product license for the user > saving > then re-applying the license works wonders.

Along the same vein for this, having concurrent Teams licenses from your enterprise and commerical cloud user initiated licenses has also been promlematic for me, hence why we made the decision to turn off the commercial cloud licenses.

Tip #3: clear the cache

Tip #3 and tip #4 pretty much go hand in hand, but clearing the cache when trying to get Teams working is never a bad idea in my opinion.

  • Close the Teams app, and make sure the process has stopped in Task Manager
  • Go to Start > Run > and enter C:\Users\[YOUR_USERNAME]\AppData\Roaming\Microsoft\Teams

From here, delete all the files from the following folders:

  • \Application Cache\Cache\
  • \blob_storage\
  • \Cache\
  • \databases\
  • \GPUCache\
  • \Local Storage\
  • \tmp\

Then clear these files out from C:\Users\[YOUR_USERNAME]\AppData\Local\:

  • \Google\Chrome\User Data\Default\Cache
  • \Google\Chrome\User Data\Default\Cookies
  • \Google\Chrome\User Data\Default\Web Data
  • Internet Explorer Temporary Internet Files
  • Internet Explorer Cookies

NOTE: Mark Vale also includes a PowerShell script on his post about this that will be much quicker way to do it. You can check that out here.

Tip #4 run credential manager

This final tip helps if you see authentication errors when users try to login to the desktop app.

  • Press Start, type Run
  • Enter rundll32.exe keymgr.dll,KRShowKeyMgr
  • In stored usernames and passwords, find the msteams_adalsso credentials and press remove on each one

Microsoft 365 update for April 2019

Another bumper post for April, in this months update:

Let’s get started!

SharePoint updates

Files restore for SharePoint and Microsoft Teams

Files restore offers a self-service recover solutionthat allows administrators and site owners to restore files from any point in time during the last 30 days. Look for a new “Restore this library” option within the library settings panel.

Files restore example for SharePoint document libraries
Find out more:

Modern Document Sets

Long awaited modern document sets will update the user interface to bring them inline with modern sharepoint. Document sets allow you to group related documents together using shared metadata. Modern document sets also unlock the same intuitive user actions like drag and drop content, link to content that lives outside the document set, pin files and much, much more.

Modern Document Sets in SharePoint
Find out more:

News Audience Targeting

Audience targeting is a new feature within the news and highlighted content web parts that enables authors and site owners to tag news articles with Azure Active Directory groups to filter content through web parts to people within those groups.

Find out more:

Author reply emails for comments, replies and likes

Now when someone comments on your page or news post, SharePoint notifies you via email. Multiple comments will be batched so that you receive a single email. This feature will start rollout to targeted release in April, with worldwide rollout currently scheduled to be completed in mid-June 2019.

Find out more:

Connected web parts for SharePoint

Coming soon are three new connected web parts for SharePoint Online that allow you to display data from list and library web parts. With the List Properties, File Viewer and Embed web parts you can now connect to a data source and interact with lists and libraries in new ways.

Find out more:

Multi-Geo in SharePoint Online and Office 365 Groups

SharePoint Online and Office 365 Groups now joins Exchange Online and OneDrive in having the ability to enable where SharePoint sites and their content is stored.

Multi-Geo in SharePoint and Office 365 Groups enables global businesses to control the country or region where shared resources like SharePoint Team Sites, Office 365 Groups content (associated SharePoint Sites and Groups mailboxes) are stored at-rest.

Introducing Office 365 Multi-Geo
Find out more:

Autodesk AutoCAD integration for SharePoint and OneDrive

New integrations with Autodesk connect OneDrive and SharePoint to the drafting tools available through AutoCAD. As you work with DWG files across these applications, you can open and edit them in the AutoCAD desktop application, the AutoCAD mobile app, and the new AutoCAD web app.

Find out more:

You can now use larger, more flexible image types to upload your company logo in the Office 365 navigation bar. You will be able to upload a custom logo of any file size/ format via a URL in order to improve the clarity of the logo image that your users see.

Find out more:

Office 365 Group card enhancements

Improvements to the Office 365 group “hover cards” so that you can act on the group within the context of what you’re doing, rather than going to a separate page. You can search through all group members, renew the group per any set expiry, and approve pending members.

Office 365 Group card enhancements
Find out more:

Microsoft Teams updates

Praise badges

Praise in Microsoft Teams is the new way to show your appreciation and encourage each other at work. Send in a 1:1 chat or post it to a channel for the entire team.

Find out more:

Teams PowerShell module GA

The Teams PowerShell module is now generally available. This PowerShell module allows you to manage the lifecycle of teams within your organisation.

Find out more:

Request to add on behalf of

You can now request on behalf of someone else to join a private team. Teams can be created as either private, where admins control membership, or public, where anyone in the organization is welcome to join.

Increased member limits

Organisation wide teams now have higher size limits, so they can have up to 5000 members in a team. Global administrators can easily create a public team that pulls in every user in the organisation and keeps the membership up to date with Active Directory as users join and leave.

Org-wide teams now have higher size limits

Show/ hide teams

It’s now much easier to keep your teams list tidy. What used to be Favorite and Remove from favorites is now Show and Hide. Choose which teams and channels you want to show in your teams list and hide the rest. You’ll still get notified when @mentioned, they just won’t clutter your teams list.

Hiding a team from a list view
Find out more:

OneDrive updates

Golden folder icon design

OneDrive is introducing golden folders with subtle, yet noticeable clues emblazoned on the icon to remind you of the contents and sharing status of each folder. Golden folders are being rolled out across mobile and web in OneDrive, SharePoint and connected experiences in other apps.

Golden folders in OneDrive and the OneDrive mobile app
Find out more:

OneDrive sync client improvements

The OneDrive sync client lets you can access and share all your files directly from your desktop in Windows File Explore or macOS Finder. Some new updates for the sync client include:

  • Self-help option: “Illegal files names not syncing” 
    A new in-app resolution to sync errors – like when using an Asterix “*” symbol or any file name starting with “~$” – to help avert and solve naming blockers, to then rename the file and continue with upload
  • Request assistance
    Look for a new “Get Help” option in the OneDrive activity center on your desktop. This enables people to initiate a support ticket.
  • Prompt for pending uploads
    And one last “wait, before you go” feature… the OneDrive sync client will also notify users when they have pending uploads when the computer is shutting down or going into standby
Find out more:

Block download option for specific people sharing link

You are now able to use the “Block download” functionality that allows people to block recipients from downloading, copying and pasting shared content when using the “Specific people” style sharing links.

Find out more:

Office client apps – required document properties updates

Users will now be able to save Office files with missing required properties. This change only applies to the Office files synced by the OneDrive sync client. Additionally, users can add, or update required properties for a document by navigating to the file in the SharePoint document library and entering the appropriate value.

Find out more:

Other, related updates

Yammer conversations & highlights web part

The Yammer conversations wep part enables you to integrate topics, groups or users into SharePoint. This combines the social nature of learning across organizations with the content and knowledge management powers of SharePoint.

The Yammer Highlights web part, provides a quick overview of active conversations and a targeted portal to specific groups or conversations in Yammer.

Microsoft Search in Bing Preview includes Yammer conversations ​

Yammer conversations or conversations between co-workers will now start appearing Microsoft Search in Bing. Microsoft Search will only return information and files that you have permission to see.

Find out more:

New icons in Office 365 apps

Microsoft have updated their available icon set, with nearly 350 new icons being added to choose from. You are able to rotate, resize, and recolor the icons without any loss in the quality of the image. You can also separate the icon into its components and use only the pieces you want.

Find out more:

Power BI web by example connector

The Power BI web by example connector allows customers to scrape data from HTML pages. It supports ingesting any data element on the page, beyond just HTML tables. You can now automatically suggest Power BI tables based on HTML element repetition patterns.

Find out more:

Custom assessments in Compliance Manager

Compliance Manager now allows you to create custom risk assessments of any application used in your organization. This customised assessments capability enables IT to import their own security and compliance controls into Compliance Manager, including those for corporate policy, local law, and industrial standards.

Find out more:

Security Policy Advisor

Office Security Policy Advisor is a new intelligent service, now available in preview, that uses behavior-based analysis to help IT admins to quantify the risks and benefits of applying a tailored policy, and monitor policy health over time, for their Office clients.

Admins can now deploy policies with a single click and easily update, or even roll back, policies.

Find out more:

Links and resources

Microsoft 365 blogNew in Microsoft 365 – April 2019
New in Microsoft 365 video – April 2019
SharePoint Roadmap Pitstop –
April 2019
What’s new in Teams –
April 2019
OneDrive Roadmap Roundup –
April 2019

Microsoft 365 update for February 2019

Take a look at some of the best bits for the improvements and enhancements to Microsoft 365 throughout February:

SharePoint

SharePoint Migration Tool updates

The SharePoint migration tool now supports migrating content types and managed metadata term stores for SharePoint Server 2013. Global tenant admin permissions are required to do so.

Also, many of the on-premises SharePoint web parts can be migrated into Microsoft 365. Examples being blogs, chart viewer, content search, list form, list view media plus many more.

You can now pretty much migrate every element of a SharePoint site that is most important to you such as web parts, pages and site navigation.

Find out more: full list of supported web parts 
Find out more: new and improved features of the SharePoint Migration Tool

Drag and drop to re-order the left-hand site navigation

You can now re-arrange the order of your site navigation elements with a nice, user friendly drag and drop gesture. This removes the multiple clicks involved in he ellipsis, move up or down options of old. This new gesture also works for dragging/dropping into a sub-navigation location.

Drag and drop the left-hand site navigation

Bulk check in/out

This one I’ve been waiting for awhile for! You will soon be able to check in/out multiple files at the same time form the modern ribbon in a document library.

Bulk check-in/out documents from a modern library

File signals

File signals or status icons are being added into SharePoint to add visual clues regarding the status of a file, such as check-out status, sharing, DLP blocks or missing metadata. This applies to modern lists and libraries.

File signals give visual clues regarding the status of a file

Column totals

A revamp of an old favorite, column totals and subtotals are coming to modern lists and libraries. These totals and subtotals are displayed in the footer. This is a welcome change from the old total count in classic views!

Modern column totals

Add columns between columns and drag and drop

You can now insert new columns in place between existing in and modern list or library view, plus move a column around by simply dragging the header to a new location in the view.


Adding a column between an existing column in a modern SharePoint list or library

Smarter file hover cards

The file hover card gives you a sneak peek into your most important files. Now, as soon as your hover over a file you will be able to see important stats like number of views, who’s viewed and who’s modified. This functionality is now being extended to almost all file types.

This new experience will also appear for files listed in your Shared by Me view.

Find out more: file hover cards are getting smarter and is now available for all file types!

Hover over a file in a SharePoint library or OneDrive folder to see more information about a file

Microsoft Teams

Priority notifications and message delegation

Priority notification alerts will notify a recipient to an urgent message on their mobile and desktop devices and repeat the alert every two minutes for up to 20 minutes, until a response is received.

Priority notifications in Teams

Also coming soon is message delegation. Message delegation enables a recipient to delegate messages to another colleague when they are unavailable.

Message delegation in Teams

Priority notifications are currently in private preview.

Find out more: New capabilities in Microsoft 365 empower healthcare professionals

Microsoft Authenticator

Microsoft Authenticator allows you to receive security notifications for important events on your personal Microsoft Account. When you receive a notification, you can quickly view your account activity to take action if needed.

Microsoft Authenticator can be used to add two-step verification for added security if needed. It supports fingerprint, face ID or PIN authentication.

Microsoft Authenticator

Find out more: Microsoft Authenticator app now sends security notifications

Links and resources

Office 365 updates for November 2018

November 2018

Teams: Blur background to improve video call focus

The new Background Blur feature in Teams eliminates potential distractions that might be lurking behind you on video calls and keeps the focus on you. Once you’re in a meeting, select the more options button (that’s the one that looks like an ellipsis), then click Blur my background. You’ll appear nice and clear while everything behind you is subtly concealed.

This feature is currently available in the desktop app for most newer PCs. To find out if it’s available on your device, select more options while in a meeting.

teams_blur_background
Teams: blur background to improve video call focus

Find out more: What’s new in Microsoft Teams

10 new ways for everyone to achieve more in the modern workplace

SharePoint: SharePoint migration tool to migrate your files to the cloud

At Microsoft Ignite several new capabilities were annonced as coming soon to the SharePoint Migration Tool. This tool provides a simple, no cost, and intuitive point and click interface that helps you migrate your existing SharePoint, OneDrive, and File Shares content to SharePoint Online, OneDrive for Business and Microsoft Teams.

https://docs.microsoft.com/en-us/sharepointmigration/media/a2a20032-f3ea-4248-8dd3-d3f079488503.png

Find out more

New capabilities coming soon to the SharePoint Migration Tool

Download the SharePoint Migration Tool

Release Notes: New and improved features in the SharePoint Migration tool

New to Microsoft 365 in October: Tools to create impactful content and help transition to the cloud

SharePoint: Revamped SharePoint admin center

Microsoft are introducing a completely revamped SharePoint Admin center that draws heavily on our modern design principles. It’s designed to help IT achieve more, so their users can achieve more.

Microsoft are making it much easier to manage Office 365 group-connected sites by allowing SharePoint administrators to manage ownership, change sharing settings, and delete and restore sites.

Admins can now more easily manage existing hub sites, and associate existing sites with a hub site, even in multi-geo scenarios.

Finally, Security and compliance enhancements in the admin center include access control policies for unmanaged or non-compliant devices, idle-session sign-out, and the ability to restrict or allow access from known IP address ranges.

SP_admin_center
New SharePoint admin center with access control

Find out more:

Unleash your SharePoint admin superpowers with new admin center capabilities

New to Microsoft 365 in October: Tools to create impactful content and help transition to the cloud

Office 365: HITRUST CSF Certification

Office 365 has earned HITRUST Certification from the Health Information Trust Alliance, the widely adopted security and risk management framework in the U.S. healthcare industry. This also includes the National Institute of Standards and Technology, or NIST, Cybersecurity Framework certification. The HITRUST Common Security Framework (CSF) helps health organizations address security, privacy and regulatory compliance through a comprehensive, flexible, framework of both prescriptive and scalable security controls.

Office 365 now enables health and life sciences organizations to be trusted data stewards and grow capabilities to transform patient care and experiences.

Find out more

Office 365 Earns HITRUST CSF Certification

Service Trust Portal

Compliance certifications for Office 365

New to Microsoft 365 in October: Tools to create impactful content and help transition to the cloud